The Premier HVAC/R Distributor for Licensed Contractors!
XOi Technologies is changing the way field service companies capture data, create efficiencies, collaborate with their technicians, and drive additional revenue by using the XOi Vision platform. They’re a Nashville-based technology company that was started with the goal of bridging the skilled trades gap. Along the way, they discovered the power of simple photos and videos to not only transform technicians' workday but also provide contractors with a true market differentiator and a whole new level of service to their customers.
When it comes to XOi in the Behler-Young dealer network, not only
do participating contractors benefit from access to real-time video support, but they've also got a rich digital library of resources at their fingertips, full of manuals, diagrams, and internally created training content. At the same time, they’re able to visually document their work and provide a customer experience that takes innovation, trust, and transparency to a level rarely seen in this industry.
Techs love it because they have indisputable CYA and access to the resources and support they need onsite. Managers love it because they can validate work quality from afar and sell on a service differentiator that other contractors cannot. Customers love it because it lets them “see it to believe it” when it comes to being educated on their assets and making informed decisions with a trusted provider.
Benefits of using XOi
Efficiency
- Decrease on-billable costs
- Increase full-time fix rates
- Decrease time spent supporting technicians remotely
- Increase the number of jobs completed per technician
Transparency
- Improved customer experience
- Increase market differentiation
- Increased work validation and quality control
- Increased insight into job activity and equipment history
Revenue & Profit Margins
- Increased opportunity creation and win rates
- Decreased call-backs
- Decreased second truck rolls
- Decreased the number of customer disputes and credits
XOi provides a way to communicate efficiently with technicians out in the field to provide a seamless support experience that enables them to get the job at hand done right the first time. It's a simple yet powerful technology that creates a better overall experience for the dealers we serve and, ultimately, the customers they serve.
Schedule a demo and learn how XOi can help you today!